Shipping Policy

At Talaria Sting Bikes, we specialize in the secure processing and delivery of electric bikes, bike parts, and riding accessories. Our shipping procedures are designed to ensure that every order arrives safely and efficiently. Please review the guidelines below for a smooth delivery experience.

Shipping Policy Overview
Service Area: We currently ship within the United States.
Handling Time: 1–2 business days (Order processing and inspection).
Transit Time: 5–10 business days (Depending on location and carrier availability).
Shipping Rates: Free shipping.

1. Delivery Methods
We use trusted shipping carriers and freight services to ensure safe and reliable delivery of our products:
Standard Shipping: Used for most bikes, parts, and accessories through major delivery carriers.
Freight Delivery: Larger or bulk orders may be delivered through specialized freight carriers and may require customer coordination upon arrival.

2. Delivery Preparation & Requirements
Customers are responsible for ensuring the delivery address is accurate and accessible. Please ensure the following:
Someone is available to receive and inspect the shipment upon delivery.
The delivery location is accessible for standard delivery or freight vehicles.
Any apartment, gated access, or special delivery instructions are provided before shipment.
Talaria Sting Bikes is not responsible for delays caused by incorrect shipping information or inaccessible delivery locations.

3. Inspection Upon Delivery
You are encouraged to inspect your package immediately upon delivery. Please check for:
Visible shipping damage
Missing items or accessories
Incorrect products or order discrepancies
Packaging issues caused during transit
Note: Any shipping damage or discrepancies should be reported within 48 hours of delivery to expedite replacement or claims processing.

4. Delivery Scheduling
Once your order has been processed, you will receive shipping confirmation and tracking information via email. While we aim to meet estimated delivery timelines, delays may occur due to weather conditions, carrier issues, or high shipping volumes.

5. Failed Delivery Attempts
If delivery cannot be completed due to customer absence, incorrect address details, or refusal of shipment, additional shipping or re-delivery fees may apply.

6. Change of Delivery Address
Requests to change a shipping address must be submitted before the order is shipped. Address changes requested after shipment may not be possible and could result in additional carrier fees.

Contact Us
If you have any questions regarding shipping, delivery, or custom freight arrangements, please contact us:
📧 Email: info@talariastingbike.com
📞 Phone: +1 (585) 202-5515